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Social Media Policy for Project Pawsitive Ambassadors
Note: This social media policy is for Project Pawsitive Ambassadors. Ambassadors are defined as volunteers and contractors helping Project Pawsitive make renovations happen for animal rescues in desperate need.
As a Project Pawsitive Ambassador:
This policy governs the publication of and commentary on social media by Ambassadors of The Project Pawsitive Foundation (“Project Pawsitive”). For the purposes of this policy, social media means any facility for online publication and commentary, including without limitation blogs, wiki’s, social networking sites such as Facebook, LinkedIn, Twitter, Flickr, and YouTube. This policy is in addition to and complements any existing or future policies regarding the use of technology, computers, e-mail and the internet.
Project Pawsitive Ambassadors are free to publish or comment via social media in accordance with this policy. Project Pawsitive Ambassadors are subject to this policy to the extent they identify themselves as a Project Pawsitive Ambassador (other than as an incidental mention in a personal blog on topics unrelated to Project Pawsitive).
Publication and commentary on social media carries similar obligations to any other kind of publication or commentary.
All uses of social media must follow the same ethical standards that Project Pawsitive Ambassadors must otherwise follow.
Setting up Social Media
Social media identities, logon ID’s and user names may not use Project Pawsitive’s name without prior approval from the President.
Don’t Tell Secrets
It’s perfectly acceptable to talk about your work and have a dialog with the community, but it’s not okay to publish confidential information. Confidential information includes things such as unpublished details about details of current projects, future projects, financial information, and project secrets. We must respect the wishes of our clients regarding the confidentiality of current projects.
Protect your own privacy
Privacy settings on social media platforms should be set to allow anyone to see profile information similar to what would be on the Project Pawsitive website. Other privacy settings that might allow others to post information or see information that is personal should be set to limit access. Don’t post information that you would not want the public to see.
Do not blog anonymously, using pseudonyms or false screen names. We believe in transparency and honesty. Use your real name, be clear who you are. And identify that you provide work for Project Pawsitive, if you wish. Nothing gains you notice in social media more than honesty – or dishonesty. Do not say anything that is dishonest, untrue, or misleading. If you have a vested interest in something you are discussing, point it out. But also be smart about protecting yourself and your privacy. What you publish will be around for a long time, so consider the content carefully and also be cautious about disclosing personal details.
Respect copyright laws
It is critical that you show proper respect for the laws governing copyright and fair use or fair dealing of copyrighted material owned by others, including Project Pawsitive own copyrights and brands.
Respect your audience, Project Pawsitive, and your team
The public in general, and Project Pawsitive’s Ambassadors, reflect a diverse set of customs, values and points of view. Don’t say anything contradictory or in conflict with the Project Pawsitive website and Code of Conduct. Don’t be afraid to be yourself, but do so respectfully. This includes not only the obvious (no ethnic slurs, offensive comments, defamatory comments, personal insults, obscenity, etc.) but also proper consideration of privacy and of topics that may be considered objectionable or inflammatory – such as politics and religion. Using or creating objectionable or inflammatory content interlaced with posts relating to Project Pawsitive is a direct conflict with this policy and the Code of Conduct policy.
Protect Project Pawsitive customers, business partners and suppliers
Customers, partners or suppliers should not be cited or obviously referenced without their approval. Never identify a customer, partner or supplier by name without permission and never discuss confidential details of a customer engagement. It is acceptable to discuss general details about kinds of projects and to use non-identifying pseudonyms for a customer (e.g., Customer 123) so long as the information provided does not violate any non-disclosure agreements that may be in place with the customer or make it easy for someone to identify the customer.
If you see misrepresentations made about Project Pawsitive in the media, you may point that out. Always do so with respect and with the facts. If you speak about others, make sure what you say is factual and that it does not disparage that party. Avoid arguments. Brawls may earn traffic, but nobody wins in the end. Don’t try to settle scores or goad competitors or others into inflammatory debates. Make sure what you are saying is factually correct.
Be the first to respond to your own mistakes
If you make an error, be up front about your mistake and correct it quickly. If you choose to modify an earlier post, make it clear that you have done so. If someone accuses you of posting something improper (such as their copyrighted material or a defamatory comment about them), deal with it quickly – better to remove it immediately to lessen the possibility of a legal action.
Think About Consequences
For example, consider what might happen if a Project Pawsitive Ambassador is in a meeting with a customer or prospect, and someone on the customer’s side pulls out a print-out of your blog and says “This person at Project Pawsitive says that product sucks.”
Saying “Product X needs to have an easier learning curve for the first-time user” is fine; saying “Product X sucks” is risky, unsubtle and amateurish.
Once again, it’s all about judgment: using your blog or social media to trash or embarrass Project Pawsitive, clients, or co-Ambassadors, is dangerous and ill-advised.
Many social media users include a prominent disclaimer saying who they work for, but that they’re not speaking officially. This is good practice and is encouraged, but don’t count on it to avoid trouble – it may not have much legal effect.
Wherever practical, you must use a disclaimer saying that while you provide work for Project Pawsitive, anything you publish is your personal opinion, and not necessarily the opinions of Project Pawsitive.
The President can provide you with applicable disclaimer language and assist with determining where and how to use that.
Social Media Tips
The following tips are not mandatory, but will contribute to successful use of social media.
The best way to be interesting, stay out of trouble, and have fun is to write about what you know. There is a good chance of being embarrassed by a real expert, or of being boring if you write about topics you are not knowledgeable about.
The speed of being able to publish your thoughts is both a great feature and a great downfall of social media. The time to edit or reflect must be self-imposed. If in doubt over a post, or if something does not feel right, either let it sit and look at it again before publishing it, or ask someone else to look at it first.
Non-Disparage Code of Conduct:
Ambassador agrees that she/he will not disparage Project Pawsitive or any of its officers, directors or employees during or after her/his time as an Ambassador . For purposes of this Section, “disparage” shall mean any negative statement, whether written or oral, about Project Pawsitive or any of its officers, directors or employees.
Policy violations will be subject to disciplinary action, up to and including immediate termination for cause.